Shipping / Returns
Here at Tymber Shades we pride ourselves in making a great eco-friendly pair of sunglasses or eight and shipping them out to you as fast as humanly possible. As if that wasn’t enough, we thought shipping ought to be free too, but we had to make sure we could keep the lights on here at Tymber HQ, so to achieve that goal, we had to set up a few boundaries or requirements, you know, an asterisk, if you will.
*So here’s the dealio: you place an order of more than $49 with us on our website, we’ll ship that order to you fast and free. That’s right! You pick up two pairs of sweet Tymber Shades in one epic online order, and we’ll fit the bill for the shipping to anywhere in the lower 48 States.
Only need one pair of sweet bamboo sunglasses (said no one ever in the history of this planet)? No worries. You just pay the shipping. It isn’t really that expensive to ship a single pair of shades to your home. I mean, it isn’t like for just a few more dolares, you could get a second pair of all bamboo sunglasses and not have to pay shipping for either.
Who would possibly wear that second pair of classic bamboo shades? Well, maybe you have a significant other or friend who’s going to see your Tymber Shades and immediately go: “I wish I had a pair of those.” Or perhaps you have a sibling or parent who also likes wearing sunglasses and promoting a sustainable future for our planet. I don’t know. I’ve never met you before. But should I ever, and you happen to have a spare pair of Tymber Shades, you better bet I’ll be happy to take those off your hands for you.
Heck, give your second pair of Tymber Shades to some random guy you just met on the streets, like me, for all we care. Cause either way, we’ll pay the shipping, and you’ll be promoting our founding principle: save the cheerleader, save the planet. Saving the Planet, One Shade at a Time.
So go ahead. Get a second pair of Tymber Shades. You can even keep them yourself so you have a pair of sunglasses for any occasion. Or maybe you want to keep a pair in your glove compartment of your vehicle and another one in your home or on your boat. We won’t judge. We promise not to tell anyone that you selfishly bought yourself two pairs of Tymber Shades and didn’t get your friends Tim or Veronica a pair. Your secret is safe with us.
Just in case you missed the boat, like we almost did there:
Tymber Shades: order two pair and the shipping’s on us.
While we can’t possibly fathom a reason why you’d like to return your sweet new Tymber Shades, we certainly can understand exchanging a damaged pair. If you bought your Tymber Shades from us within the last year, and they got damaged somehow beyond repair, just head on our to our Warranty page right ‘chere and we’ll get you hooked up faster than a bamboo sapling can grow 4 feet tall or so (results will vary depending on climate, sunlight, and average precipitation rate during any particular growing season). But I digress.
Let’s talk Returns.
Should you be unhappy with your purchase, we want to make it right. Hit us up via the Contact page on our website or shoot an email over to TymberShades@gmail.com. We can try to swap out the shade you got for a different one or even give you a full refund. We just need a line of communication and a little bit of feedback. After all, at the end of the day, we are striving to make a great product that helps the world stay a little bit greener. But if we fell short in any way, we want to know about it so we can try to do better next time.
Please be patient with us, as we do not use any robots or auto email responses. You’ll be dealing with an actual living and breathing human based right here in the US. Our friendly customer service team will get back to you as soon as humanly possible and try to make the situation right. We’re here in the office typically Monday through Friday from 9 to 5 Central Standard Time.
We sincerely hope and believe you’re going to love your new shades. But we stand behind our products, so if you have any issues at all, don’t hesitate to contact us directly.